Maintain - Users with this role can do most service management transactions, upgrade devices, change plans, view billing statements, view the account summary and see most reports. End Users can perform a limited number of transactions, but can’t view details about other lines or aspects of the company account, or transact on behalf of the company. The Buy role can’t change voice plans when upgrading a device, but can change text messaging and data allowances.Įnd User (New) - This role allows users to manage their own line in both My Business Wireless online and the My Verizon for Business app. There can be multiple administrators, but only one Primary Contact.Īnalyst - Users with this role have access to most My Business Wireless functionality, but can’t create or edit users assign users to billing accounts, mobile numbers or company structures or create or modify company structures.īuy - Users with this role have access to all orders transactions, such as adding new devices, upgrading devices and purchasing accessories. Primary Contact – Users with this role are responsible for creating user IDs and granting access to My Business Wireless users within your organization, and have access to all My Business Wireless functionality.Īdministrator – Users with this role can also create user IDs, grant access to My Business Wireless users within your organization, and access all My Business Wireless functionality. A Primary Contact or Administrator must also manually remove permissions if a user should not see a new account or line. If a user doesn’t have access to all accounts or lines, the Primary Contact or an Administrator will have to manually add them to new accounts or lines. People have options these days.Please note when creating new lines or accounts: If users have access to all accounts and lines, they automatically inherit access to new accounts and lines. Get with it Verizon, this is inexcusable for any business, especially a technology company. I guess the only place to go when you're at the bottom is up. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. It's irritating when you can't trust the data you're presented consistently. I wish they would have waited to release it when it was actually useful. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I stopped because I didn't want to be disappointed any more than I already am. All of these "bugs" were found within a couple of minutes of poking around the app. When I go to Billing > History it only shows the amount for the most recent invoice. Either change it so it shows that lines usage or remove it entirely. That info is found below it but at first glance is very deceiving. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. It's actually the reverse that's correct. The Data Hub it tells me I have 48GB/28GB of data remaining. It even shows that there is a $0 balance right next to the alert. When I look at the Feed it is always saying my bill is over due when it isn't. This app could be really useful if the data it presents was accurate. What’s the point if I have to log in every time to make the Face ID work but then go back to use it and have to redo it?!?!?! So incredibly frustrated. I also have to redo the Face ID every friggin time I open the app. If I wanted to spend $500 on internet I would have just gone with at&t and had it ran to my house directly. The manager did take off the extra charges and I’m appreciative but nothing has been offered to help the situation other than having to purchase another router. I Absolutely hate y’all as my business carrier. We then had a $1,000 Verizon bill!!!!!! I loved y’all as my personal cellphone carrier. When I called into Verizon the lady on the phone told me ignore those emails that it was inaccurate and wrong. The app says we have used zero data for the entire month while I get emails saying I’m over my data usage. I then had to go tot he store to get her number actually call her for anything to get done. Manager was supposed to call me several times and failed to. Even after we told them we do zoom calls all day. The rep also stated we would never ever (they stressed this) come close to using 300g of data on our router. I then called in and she “fixed it” only to find out it that exact same Two month later. I asked for my email to be changed as they put my husbands email under me and my email under my husband. Since getting our personal switched to business I have had nothing up issues with Verizon.
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